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Data & deletion

Version 2026-09-25Interim, under legal reviewContact theCoderSchool

How to ask​

A member, or someone authorised to act for them, asks in person at the centre. The front desk confirms who you are, and an instructor or admin carries out the request. There is no online form, because the site never holds an email address or phone number to check a request against.

You can ask to:

  • See everything stored about the member. Staff read it from the roster and show it to you.
  • Correct a name or username.
  • Delete the account.

What deletion removes​

  • The sign-in account (username and password).
  • First and last name, nickname, avatar, instructor note and last-active time.
  • All lesson progress, XP, ranks and certificates.
  • Friends and leaderboard entries.
  • The link to any centre-owned tool account the member was using.
  • Display settings, achievements, reward records and the class-rules acknowledgement.

The member's nickname is released; the site may generate the same handle for a new member later, but nothing links the two.

What stays​

  • An anonymised deletion receipt: the date, which systems were cleared, and a hashed username. It contains no name and cannot be turned back into the member.
  • Audit rows about the deletion itself, kept for 2 years, naming the staff member and the handle but not the member's legal name.
  • Audit rows recording each Robux payout, kept for the audit log's period, so the centre's reward accounts still balance. They name the staff member and the handle, not the legal name.
  • Any order record from an online purchase, kept for accounting with the payer's email removed.

Residual copies​

Deleted data drops out of the database's point-in-time recovery window within 7 days and out of server logs within 30 days. Nothing reads from those copies; they exist only to recover from an outage.

Work on other tools​

Deleting a Creator Hub account does not delete a Roblox place, a Scratch project or a Trinket that the member made on those services. If the member used their own account there, that account is theirs to manage; if they used a centre-owned account, the centre resets it.

See the Retention policy for how long accounts are kept when no one asks.